At Rotech Solutions, we deliver ERP systems, ICT services, hardware, and software solutions that help businesses work smarter and achieve more.

Privacy Policy

Protecting your privacy is our priority, ensuring your data is used transparently and securely.

Effective Date: 1st September 2025

At Usawa ERP, a product of Rotech Solutions, we value your privacy and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

When you use Usawa ERP, we may collect the following information:

  • Personal Information – such as your name, email, phone number, and company details when you create an account or contact us.

  • Business Data – information you upload to the system, including financial records, employee details, and operational data.

  • Usage Data – information on how you interact with our platform (e.g., login times, pages visited).

  • Technical Data – IP address, browser type, and device details for security and analytics.

2. How We Use Your Information

We use the data collected to:

  • Provide and manage your Usawa ERP account.

  • Process subscriptions and payments.

  • Enhance system functionality and user experience.

  • Communicate updates, support, and important notices.

  • Ensure compliance with security and legal requirements.

3. Data Security

We implement industry-standard security measures including encryption, access controls, and regular backups to protect your information from unauthorized access, disclosure, or loss.

4. Data Sharing & Disclosure

  • We do not sell, rent, or trade your information to third parties.

  • Data may be shared with trusted service providers (e.g., hosting, payment processing) who help us deliver services, under strict confidentiality agreements.

  • We may disclose information if required by law, regulation, or court order.

5. Data Ownership & Control

  • Your business data belongs to you.

  • You may request access, correction, or deletion of your data at any time (subject to legal or contractual restrictions).

  • If you close your account, we will delete your data from our systems within a reasonable period, unless retention is required by law.

6. Cookies & Tracking

Usawa ERP may use cookies and similar technologies to improve functionality and track user behavior. You can adjust cookie settings in your browser.

7. International Data Transfers

If data is processed outside Kenya, we ensure compliance with applicable data protection laws and adequate safeguards.

8. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

  • Be informed about how your data is used.

  • Access your personal data.

  • Request correction or deletion of your data.

  • Object to processing in certain cases.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through email or platform notices.

10. Contact Us

For any privacy-related questions or requests, please contact us:

📧 Email: info@rotech.co.ke